Hookframe

Refund Policy

Last updated: May 2026.

1. OVERVIEW We offer a 14-day money-back guarantee on all Pro subscriptions. If you are not satisfied with your purchase, you can request a full refund within 14 days of your initial transaction. 2. HOW TO REQUEST A REFUND To request a refund or manage your order, please visit paddle.net. Our payment provider Paddle processes all refund requests. You can also contact us via the Contact Us form inside the app. 3. ELIGIBILITY Refunds apply to your first billing period. Subsequent renewals are handled on a case-by-case basis. We reserve the right to deny refund requests that appear to be abusive or fraudulent. 4. PROCESSING TIME Refunds are typically processed within 5–10 business days and will appear on your original payment method. 5. QUESTIONS If you have any questions about our refund policy, use the Contact Us form inside the app.